Masterclass – Managing Conflict through informal & formal processes

If you missed the July Masterclass; Effective Performance Management, then you may find yourselves zipping straight through to our Resolving Conflict event on 18th August!

In this event we’ll cover approaches to informal resolution and then efficient formal grievance management.

Ruth Gladwell, an ILM accredited Professional Workplace Mediator will give outline how HR can identify what types of conflict are suitable for mediation, how to prepare and conduct mediation. Ruth will be joined by Norman Howie, Employee Relations expert who will give you some examples of conflict he has been managing recently, how to anticipate where conflict may arise which is particularly apt as we all navigate our way around Agile and Smart working ideas and finally, we’ll give you our suggestions on how to efficiently manage grievances in the formal setting.

To book places online, please visit our online shop. Alternatively,  please e-mail

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